Frequently Asked Questions
General Product Enquiries
How do I figure out my size?
Measurements are provided in most descriptions. They are the exact measurements of the garment in centimetres. Please compare carefully and keep in mind room for you to move around in garment.
How do I care for my garment?
There are care labels attached to garments (if not, it is on the swing tag on items such as knitted scarves) but is recommended that you gently hand wash items to lengthen garment life. There may be garments that require spot cleaning or drying cleaning so please do so when required.
Where do you deliver to?
We deliver worldwide from Australia. If you are unable to complete an order because your country isn't listed on our international shipping settings, please use our contact form to check. Due to Covid-19 impacts, we are unable to ship to certain countries.
How long will it take for my order to arrive?
Please expect long delays due to Covid-19 impacts on Australia Post both domestically and internationally. If in Australia, delivery can take up to 3 weeks given that Australia Post processes your parcel correctly and your address is correct. International customers will unfortunately experience significant delays with delivery taking a minimum of 1 month from when parcel is sent.
How much is shipping?
Shipping within Australia is free. International shipping varies depending on where the order is sent. This can be checked at the checkout when you have items in your cart.
Can I change my order?
Orders cannot be changed once made. For customers that need to add to their order, you can buy the item you want and it can be combined in your parcel given that it hasn't been sealed and posted. If unable to combine, additional items will be posted in a separate parcel.
For customers that want to take an item from their order or completely cancel their order, this can only be done if the parcel hasn't been sealed and posted. Once posted, returns due to change of mind aren't accepted.
Returns and Exchanges
Can I return or exchange my already delivered items?
Returns and refunds are not given unless:
- You have received the incorrect item(s) such as an item that doesn't match the description, the wrong size from what was ordered (e.g. ordered a size S but was given a size L) or doesn't match your chosen design variant.
- Your items in your item(s) is faulty.
Refunds are not issued due to change of mind.
Refunds can either be given in the form of a payment or store credit in the form of a discount code worth the amount of the refund. Reusable face masks are excluded from returns due to hygiene reasons.
Should you have to return goods that don't match your order, please ensure the item is in its original state having any tags still attached, not washed, not used and not altered. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us through our contact form if a refund needs to be issued to you and if the above applies.
What if my parcel still hasn't arrived yet? What if it is lost?
Once sent, a tracking number will be provided unless it is an order such as 3 headbands or 2 masks as they will be sent as untracked letters. We will not be responsible once tracking is provided. Please ensure your postal address is correct to prevent misdelivery.
If your parcel is lost, please contact Australia Post as they are responsible for delivering your parcel to the address provided. We cannot refund order lost in the parcel as we are only responsible for addressing and sending but not the delivery process itself.